Refund policy

Effective Date: 6/27/2020

1. Overview

At Norbycoin Market Global, we are committed to providing a reliable and secure trading experience. We understand that, in some instances, you may wish to request a refund for certain transactions or services. This refund policy outlines the terms and conditions under which refunds will be considered and processed.

2. Eligibility for Refunds

Refund requests will be evaluated on a case-by-case basis, and eligibility will be determined based on the following criteria:

Erroneous Transactions: Refunds may be considered for transactions that were made in error, such as duplicate deposits or unauthorized withdrawals.

Technical Issues: If our platform experiences technical issues that result in unintended losses or gains for users, refund requests related to such issues will be reviewed.

Service Disruption: In the event of an extended service disruption or outage that prevents users from accessing their accounts or executing trades, we may consider refunds for losses incurred during the disruption.

Unauthorized Activity: Refunds may be granted for transactions resulting from unauthorized access to your account.

Compliance Violations: If we determine that a user’s account was compromised due to non-compliance with our security and verification procedures, we reserve the right to deny refund requests.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team within 7 days of the transaction or event for which you are seeking a refund.

Provide all necessary information, including transaction details, your account information, and a detailed explanation of why you believe a refund is warranted.

We may require additional documentation or information to evaluate your request.

4. Refund Process

Upon receiving your refund request, our team will promptly review the request and assess its eligibility. We will communicate with you regarding the status of your request and any additional information required.

If your refund request is approved, the refund will be processed in accordance with our established procedures, which may include returning the cryptocurrency or funds to your trading account or the original payment method, as applicable.

5. Limitations

Please note that our ability to process refunds may be subject to limitations, including:

Market Conditions: Refunds for trading losses due to market volatility or price fluctuations will not be considered.

User Responsibility: It is your responsibility to maintain the security and confidentiality of your account. Refunds may be denied if your account security is compromised due to negligence or non-compliance with our security guidelines.

6. Policy Changes

Norbycoin Market Global reserves the right to amend this refund policy at any time. Users will be notified of any policy changes through our website or via email.

7. Contact Information

If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@norbycoin.webnorby.com.

By using our platform, you agree to adhere to the terms and conditions of this refund policy.

This refund policy is subject to review and adjustment to align with the specific practices and regulations of your cryptocurrency trading platform. Consult with legal counsel to ensure full compliance with applicable laws and regulations.